Customer feedback

Do you have feedback on recent experiences using our bus services? If so, then please contact us via the telephone number or email address on this page.

If you wish to make a complaint about a specific incident, please also get in touch with our Customer Services team.

Call our Customer Services team on 01494 450151 (between 09:00 - 17:00 Monday to Friday)

Email us at: [email protected]

Write to us at:
Carousel Buses Ltd
Unit 2
Hughenden Avenue
High Wycombe
HP13 5SG

For queries regarding timetables, fares & service updates please refer to this website or the app. Also, please be aware that our supervisors will usually be on hand in High Wycombe Bus Station between 08:00 - 17:00 Monday to Friday for assistance. 

Have you seen someone going out of their way to give you or somebody else great customer service? Let us know here

Bus Users UK

Bus Users UK can also help out if something unsatisfactory happens on your bus or coach journey, whether you're a member or not. If you have a problem on a bus or coach journey, please contact Carousel Buses first. If you don't feel the company has resolved it to your satisfaction, contact Bus Users UK giving them as much detail as you can. Visit the Bus Users UK website at

Lost property

For all lost property enquiries please email [email protected] or call our Customer Service team on 01494 450151 (between 09:00 - 17:00 Monday to Friday). We hold all items for 30 days.