Page last updated: 25/02/2021

Latest updates

8th March 2021 - Following the reopening of schools, from Monday 8th March 2021, the following changes will be affecting our Monday to Friday services: 

  • BB12: We will be reintroducing our BB12 school service.
  • 1/1A, 8, 36/36B/37, 39/39A: These services will be reverting to a normal timetable.

1st March 2021 - From Monday 1st March 2021, changes will be affecting the 581 and 582 services. Also, a new 583 service will be operating. For more details, please click here.

25th January 2021 - As part of our response to the fast-moving COVID-19 pandemic, from Monday 25th January 2021, the following changes were made to our Monday to Friday services: 

  • BB12: Due to very low usage, the BB12 school service is temporarily suspended. Passengers are advised to use the Chiltern Hundreds 104 service to either Beaconsfield or Gerrards Cross (East Common) and then change on to the BB11 service.
  • 1/1A, 8, 36/36B/37, 39/39A: These services temporarily operate to a school holiday timetable. This means that “school holiday only” journeys operate whilst “school day” only journeys are temporarily suspended.

The current Saturday and Sunday timetables are not affected by these changes.

30th August 2020 - From Sunday 30th August 2020, changes were made to our Chiltern Hundreds 101/102/103/104/105, Route One, link40, 580 and school services. We also introduced a new service 337. All other services are operating to their pre-COVID-19 timetables, with the exception of the Saturday services on routes 8, 36 and 39, which continue to operate to special timetables. For more details, please click here.


Following the announcement of a national lockdown from 5th January 2021, we want to reassure all customers that our buses are running as planned during the new national restrictions. Only minor changes affected our Monday to Friday services from 25th January 2021 as mentioned above. From Monday 1st March 2021, changes will be affecting the 581 and 582 services. Also, a new 583 service will be operating.

As you will already be aware we have many additional measures in place to ensure we comply with COVID-19 regulations, including extra cleaning and face coverings to be worn by all, ​unless you are medically exempt.


Concessionary travel - helping the elderly and vulnerable passengers

From Tuesday 12th January 2021 until further notice, concessionary pass holders will be able to travel free of charge at all times of the day on any Carousel Buses starting journeys in Buckinghamshire. Together with Buckinghamshire Council, we hope this will ensure that elderly and vulnerable people are able to access vaccination appointments. We also hope this will enable them to access vital services at a time when bus services are less busy.

When2Travel - more about our capacity prediction tool.

What we're doing to keep you safe

From significantly enhancing cleaning processes to reducing capacities on buses, increasing signage and installing temporary prospex screens, we’re doing everything we can to keep you, your loved ones and our colleagues safe when travelling on our buses.

Safety measures

Face coverings

In line with guidance from the government, you must wear a face covering on public transport. This can be a mask, scarf, snood or a bandana. If you fit into any of the government exemptions, then you'll be able to travel on our buses without wearing a face covering. Just tell the driver when you board the bus and show an exemption “Journey Assistance Card” which you can download by following the link below.

Find out more

Bus travel guidance

When you travel, please follow our COVID-19 bus travel guidance to help keep you and our colleagues safe.

Find out more

Pay with contactless

We would appreciate if our customers could try to pay with contactless cards or devices during this time to avoid the need for unnecessary handling of cash as much as possible.

Travel off peak

Choose to travel on the quieter buses for your comfort, safety and peace of mind. When2travel gives you the information you need when planning your next bus journey - including the latest timetables and up-to-date capacity predictions on a stop-by-stop basis.

Find out more

Student and University Travel

We continue to provide travel for students travelling to school, college or university. We have significantly enhanced our cleaning protocols to keep you, your friends and our colleagues safe. To support our commitment to your safety on board, we ask students to wear a face covering and to not remove it until they reach their school, college or university. Ensure it is worn properly - not on the chin or with nostrils uncovered. Have an exemption card ready to show to the driver if required and sanitise your hands when awaiting and leaving the bus.

VIDEO: We're ready when you are

Watch our video showing the measures we've taken to keep our services safe for our customers and colleagues alike.

Watch the video

NHS Test and Trace

When travelling around our bus stations and stops, it's suggested that you download and use the official NHS COVID-19 contact tracing app.

Find out more or download the app

Frequently asked questions

Have any questions regarding face coverings, disabled assistance, cleaning regimes, the best time to travel, the timetables we operate, etc.?

Click here for FAQs

COVID-19 safety information and travel advice

Plan your journey

  • Plan ahead and use a direct route where possible
  • If you can, travel at quieter times and avoid travelling at peak times - use our handy When2Travel tool to help check the best times
  • Take hand sanitiser and a face covering - see latest guidance for face coverings
  • Wash or sanitise your hands before beginning your journey

On your journey

  • Maintain 1m+ distance where possible
  • Wear a face covering - see latest guidance for face coverings
  • Use contactless payments, Freeflow or the app where possible
  • If you require assistance, you should continue to request this as you normally would
  • Be patient and please follow any instructions provided by our colleagues

Completing your journey

  • Follow guidance at your destination
  • Wash or sanitise your hands as soon as possible

We're safe and COVID-19 secure!