Go Thames Valley brings together a family of established transport businesses, including Oxford Bus Company, Thames Travel, Carousel Buses, Pulhams, Pearces Coaches and City Sightseeing Oxford.
Our Service Controllers are first line supervisors and work closely with drivers to ensure our services operate to the highest possible quality standards. Service Controllers work closely with drivers to maximise their commitment and motivation as well as ensuring quality and standards of operational effectiveness.
- Open and secure the depot, ensuring a safe and efficient operating environment.
- Monitor daily service delivery, vehicle allocations and driver deployment to ensure services operate safely and on time.
- Ensure all vehicles are roadworthy, correctly branded and equipped with the necessary documentation and ticketing equipment.
- Oversee driver sign-ons, departures and returns, ensuring compliance with company standards and procedures.
- Monitor network performance using tracking and real-time information systems, responding to service disruptions, breakdowns and operational issues.
- Update operational records including control logs, lost mileage reports and breakdown records.
- Produce daily operational paperwork, vehicle allocations and parking plans to support service delivery.
- Liaise with drivers, engineering teams and other departments to maintain vehicle availability and operational performance.
- Conduct audits, inspections and compliance checks on vehicles, drivers and operational processes.
- Manage lost property, CCTV requests and ticket machine issues as required.
- Carry out roadside service monitoring, reliability checks and revenue protection activities across the network.
- Investigate customer complaints and operational incidents, gathering relevant information and evidence.
- Support driver welfare, operational compliance and company policies, taking appropriate action where necessary.
- Provide clear handovers between shifts to ensure continuity of operations.
- Act as a professional ambassador for Carousel Buses, delivering excellent standards of customer service and operational excellence.
Essential
- PCV licence holder (or ability to obtain/maintain one).
- Experience working in a transport, logistics or operational environment.
- Strong organisational skills with the ability to prioritise, multi-task and work under pressure.
- Confident communicator with the ability to build positive working relationships with colleagues, drivers and stakeholders.
- Computer literate, with a good working knowledge of Microsoft Office, particularly Word and Excel.
- Ability to work independently, make decisions and resolve issues in a fast-paced environment.
- High attention to detail and accuracy.
- Experience supervising or coordinating employees.
- Flexible approach to working hours to meet the needs of the operation.
Desirable
- Experience of driver or staff rostering.
- Knowledge of the local operating area and bus network.
- Experience liaising with local authorities or external agencies.
- Ability to write reports and present information clearly.
- Understanding of Health & Safety requirements, with IOSH qualification or willingness to work towards one.
- Previous experience in a transport control room, service delivery or operations management role.
- Competitive salary (dependent on experience).
- Two free bus travel passes valid across our operators.
- Pension scheme, lifestyle benefits, and Employee Assistance Programme.
- 20 days’ holiday plus Bank Holidays.
- Career development opportunities within Oxford Bus Group and the wider Go-Ahead Group.
We want to make sure you have every opportunity to shine and to learn more about us too. Our process includes:
- Initial chat – A friendly conversation with our Recruitment Team to discuss your experience and tell you more about the role and Oxford Bus Group.
- Interview – A meeting with our team, featuring competency and values-based questions designed to understand your skills, creativity, and alignment with our company values.
We’ll keep you informed at each stage, and we’re always happy to answer questions along the way.
At Oxford Bus Group, we’re committed to diversity and inclusion, and welcome applications from all qualified candidates. Join us and make a real impact—help tell the story of our brands while keeping our communities connected!
To apply, please send your CV and to [email protected]