Service Controller

Average 42 hours per week, salaried position.

Closing date for applications is 12 noon on 15th January 2022.

We are looking to recruit a practical, motivated and energetic individual for the post of Service Controller at Carousel Buses, in High Wycombe.

Do you feel you have the skills to ensure that our services operate to the highest possible standards and our customers get the service they require? Can you relate to people, resolve difficult situations in a helpful, friendly and polite manner? If so, then you may be just what we need.  

The main duties for the role are to: 

  • Supervise the depot run-out/run-in 

  • Ensure correct, safe, legal and efficient operation of our bus services from High Wycombe Bus Station to meet the needs of our passengers  

  • Deal with passenger queries face-to-face 

  • Conduct on-bus revenue protection checks and roadside observations duties 

  • Complaint investigation i.e. identification of bus/driver etc. 

  • Coach and support our drivers on a daily basis  

  • Forward allocation of colleagues to cover known requirements such as holiday and long term sickness, including allocation of driver rest day working applications 

  • Sort through lost property 

  • Work between the depot, the bus station and our network, as required 

The successful candidate must be able to work flexibly, either alone or as part of a team, be willing and able to organise, motivate and above all demonstrate a real commitment to providing the best and most efficient service possible in what can often be challenging conditions. You will have previous experience of working in a transport environment and ideally managing/supervising colleagues. 

If you wish to apply, please submit a CV and short covering letter to the Admin Office, Oxford Bus Company, Cowley House, Watlington Road, Oxford OX4 6GA or to jobs@oxfordbus.co.uk. Your covering letter should clearly explain the skills and attributes you have to be successful in the role.